Privacy policy

Privacy Policy

Last updated: December 15, 2024

This Privacy Policy describes how Mangones (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from eatmangones.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Contact details: Name, address, phone number, and email.
  • Order information: Name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account information: Username, password, security questions, and other account security information.
  • Shopping information: Items you view, place in your cart, save to your account, or purchase (e.g., loyalty points, referrals, or gift cards).
  • Customer support information: Information you include in communications with us, such as messages sent through the Services.

Some features of the Services may require you to provide certain information. Choosing not to provide this information may limit your ability to use specific features.

Information We Collect about Your Usage

We may automatically collect certain information about your interaction with the Services ("Usage Data"). This may include:

  • Device and browser information
  • Network connection details, IP address
  • Interactions with the Services (e.g., pages visited, actions taken)

Information We Obtain from Third Parties

We may obtain personal information about you from third parties, including:

  • Vendors and service providers supporting our Site and Services (e.g., Shopify).
  • Payment processors to fulfill your orders.
  • Analytics and advertising partners tracking interactions on our Site.

How We Use Your Personal Information

We may use your personal information for the following purposes:

Providing Products and Services

  • Process your payments and fulfill your orders.
  • Send notifications related to your account, purchases, returns, or exchanges.
  • Arrange shipping and facilitate returns.

Marketing and Advertising

  • Send promotional emails, SMS messages, or postal mail.
  • Tailor Services and advertisements to your preferences.

Security and Fraud Prevention

  • Detect, investigate, or take action regarding fraud, illegal, or malicious activity.
  • Ensure the security of your account (e.g., safeguarding passwords).

Communicating with You and Service Improvement

  • Provide customer support.
  • Improve the functionality and user experience of our Services.

SMS Communication

We may send you SMS (text) messages for transactional and promotional purposes.

  • Careful Use of SMS: Messages are limited to essential communications, such as order updates and important notifications.
  • Consent: SMS messages require opt-in. You can opt out at any time by replying "STOP" to any message or contacting us directly. Standard message rates may apply.
  • Privacy: We do not share or sell your phone number to third parties for marketing purposes without your explicit consent.

Cookies

We use Cookies and similar technologies to:

  • Power and improve our Site and Services.
  • Run analytics and understand user behavior.
  • Tailor advertising to your preferences.

Most browsers accept Cookies by default. You can adjust browser settings to remove or block Cookies, though this may impact functionality. For more details about Cookies on our Site, see Shopify’s Cookie Policy.

How We Disclose Personal Information

We may disclose your personal information to:

  • Vendors and service providers (e.g., payment processors, shipping partners).
  • Business and marketing partners to deliver services or promotions.
  • Affiliates within our corporate group.
  • Comply with legal obligations or protect our rights and the rights of others.

Giveaway Participation and Data Sharing

When you participate in one of our giveaways, including the Mangones Christmas Giveaway:

  • We collect personal information, such as your name and email address, to manage your entry and notify winners.
  • By entering, you agree that your email address may be shared with participating giveaway brands for email marketing purposes.
  • You can unsubscribe from any participating brand’s marketing emails at any time by clicking the "unsubscribe" link in their communications.
  • Your data will not be sold or shared with other third parties beyond the participating giveaway partners.

If you do not wish to have your information shared, please refrain from entering the giveaway.

Your Rights

Depending on where you live, you may have rights regarding your personal information, including:

  • Access/Know: Request details about the personal information we hold about you.
  • Delete: Request the deletion of your personal information.
  • Correct: Request corrections to inaccurate personal information.
  • Portability: Request a copy of your personal information.
  • Opt-Out: Manage your communication preferences, including opting out of promotional messages.

To exercise your rights, contact us at itsmangones@gmail.com.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us to have it removed.

Security and Retention

We take reasonable measures to secure your personal information. However, no system is completely secure. We retain personal information as necessary to fulfill our obligations, resolve disputes, and comply with applicable laws.

Contact

For questions about this Privacy Policy or to exercise your rights, contact us at:

This Privacy Policy is effective as of November 29, 2024.