Shipping policy

Shipping Policy

Effective Date: Sunday, Nov 17th 2024.

This Shipping Policy outlines the terms and conditions related to the shipping of products purchased through the website operated by Regenerative Kitchen LLC (DBA: Mangones) ("we," "us," or "our"). By placing an order on our website, you agree to the terms set forth in this Shipping Policy.

1. Shipping Methods and Carriers

We currently ship orders via UPS and USPS. Typically whichever is cheaper based on your shipping destination.

2. Shipping Locations

We only ship to addresses within the United States at this time. International shipping is not available, though this may change in the future.

3. Processing Times

Orders are typically processed within 2–3 business days after they are placed.

Processing times may vary during holidays, promotional events, or due to unforeseen circumstances.

4. Shipping Times

Shipping times are typically 3-5 business days.

5. Expedited Shipping

We currently do not offer expedited shipping. This may change in the future, and updates will be reflected on our website.

6. Order Tracking

Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your delivery.

7. Lost, Delayed, or Damaged Packages

If your package is lost, delayed, or damaged during transit, please contact us at mike@eatmangones.com with your order details. We will work with the carrier to resolve the issue, which may include:

Filing a claim with the carrier.

Reshipping your order.

Issuing a refund, depending on the situation.

8. Incorrect Address

Please ensure your shipping address is accurate at the time of placing your order. If an incorrect address is provided, we cannot guarantee delivery. Additional shipping fees may apply to redirect or reship the order.

9. Returns Due to Delivery Failure

If a package is returned to us due to delivery failure (e.g., incorrect address, unclaimed package), we will contact you to arrange reshipment. Additional shipping fees may apply.

10. Local Restrictions

Please note that certain states or regions may impose restrictions on specific products, and it is the customer’s responsibility to ensure compliance with local laws and regulations.

11. Changes to This Policy

We reserve the right to update this Shipping Policy at any time. Changes will be posted on this page, and your continued use of our website will signify your acceptance of the updated policy.

 

Contact Information

If you have any questions about this Shipping Policy, please contact us:

Email: mike@eatmangones.com